Business Name: Waves & Flames Steakhouse & Seafood
Address: 162-166 Wellingborough Road, Northampton, NN1 4DU
Website: www.wavesandflames.co.uk
Phone: 07301 248 430
Email: infowavesflames@gmail.com
Terms & Conditions

• Reservations can be made online, by phone, or in person.

• A valid contact number and/or email address is required to confirm bookings.

• Card details or deposits may be requested for larger groups or special events.

• Tables are held for 15 minutes after the booked time.

• Cancellations require 24 hours’ notice or may incur fees.

• Private events require a signed agreement and deposit.

• Allergies must be disclosed before ordering; allergen-free cannot be guaranteed.

• Smart casual dress code is required.

• Aggressive or disruptive behaviour will result in removal.

• Gift vouchers are valid for 12 months and are non-refundable.

Privacy Policy

• We collect personal data (e.g., name, contact info, booking details, payment data).

• Data is used to provide service, communicate with customers, improve experience, and fulfill legal obligations.

• We never sell customer data and only share with trusted third parties under strict confidentiality.

• Customers have the right to request access, correction, or deletion of their data.

• Our website may use cookies to improve user experience.

• Updates to the privacy policy will be posted on our website.

• Contact us at infowavesflames@gmail.com for any data concerns.

Returns & Refunds Policy

• Refunds are only issued at management’s discretion for confirmed issues with food or service.

• Deposits are refundable only if cancelled at least 7 days in advance.

• Gift vouchers are non-refundable and must be used within their 12-month validity.

• Event cancellations within 48 hours of the booking may incur full charges.

• Refund requests must be submitted via email within 48 hours of the visit.

Digital Product Policy

• Covers e-gift vouchers, downloadable tickets, and other digital items.

• Delivery is by email and may take up to 1 hour depending on server activity.

• All digital sales are final. Refunds are only considered in cases of technical error or duplicate purchase.

• Problems must be reported within 48 hours of purchase, with proof of transaction.

• Digital products may not be resold, duplicated, or transferred without written permission.

Customer Service Policy

• Our goal is to deliver a luxurious and memorable dining experience.

• Staff are trained to provide professional, polite, and prompt service.

• We treat every customer with respect and expect the same in return.

• All complaints will be acknowledged within 2 business days and investigated fully.

• Children are welcome but must remain under adult supervision.

• We accommodate dietary needs and accessibility requirements with advance notice.

• Waves & Flames maintains a safe, respectful atmosphere for all guests.

Invoice Footer Notes

Waves & Flames Steakhouse & Seafood
162-166 Wellingborough Road, Northampton, NN1 4DU
📞 07301 248 430 | 📧 infowavesflames@gmail.com
🌐 www.wavesandflames.co.uk

Thank you for dining with Waves & Flames. We appreciate your business.
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